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mdm344448
May 30

Why isn’t verifying mobile otp coming?

in Hola Coins Support Communities
1 comment
1 Comment
A
ADMIN
Jun 01

I'll be more than happy to assist you today!


If you’re having trouble getting the SMS verification for Hola Wallet, try the following:

  • Check for mistakes in your phone number

Make sure that your phone number was entered correctly, with no extra numbers, and you've selected the right country code.

  • Make sure that your phone number is active.

  • Confirm that you did not block messages from unknown senders.

  • Make sure that you’re online.

  • To get your SMS, you’ll need a strong signal. Check that:


  • Your mobile data is turned on

  • Aeroplane mode is turned off

  • You have at least 1 bar of signal



If these steps don’t work;

If you are still unable to verify your number, you can skip for now and verify your mobile number later. Please try again after some time, this may happen because of some technical issues or network issues with our mobile verification partners.


To verify your mobile number later please follow the below steps;

  1. Log in to your Hola Wallet account.

  2. Tap on the Profile Picture

  3. Tap "Personal settings”

  4. Tap “Verification”

  5. Tap “Mobile verification”



Hope this information can help you.


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